FAQ

We offer secure shipping within India, with free shipping on all domestic orders. Delivery times may vary depending on your location.

For international orders, shipping charges are calculated based on the destination and the size of the consignment.

We accept returns under the following conditions:

• If you wish to initiate a return, please contact us within 48 hours of receiving the product.
• The item must be unused, undamaged, and in its original packaging with all tags intact.

If you wish to initiate a return, please contact us within the specified timeframe. Shipping costs for returns are the customer’s responsibility unless the product is defective or damaged upon receipt.

For international orders, shipping charges are calculated based on the destination and the size of the consignment. We recommend contacting us via WhatsApp or email before placing an international order to confirm shipping availability, costs, and estimated delivery times.

Your satisfaction is important to us, and we are happy to assist with any shipping inquiries!

Once your order has shipped, you will receive a confirmation message with a tracking number. You can use this number to track your order on our website.

If your order has not yet shipped, you can cancel it by contacting our  support team. If your order has already shipped, you may need to return the items according to our Returns Policy.

You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.

Our Revival Kodalikaruppur sarees are commissioned works of art, crafted using traditional hand-painting, resist dyeing, and mordant printing techniques. Each saree is created in collaboration with master artisans and weavers, beginning with a Jamdani foundation.

Due to the intricate craftsmanship involved, completion takes up to six months.

For detailed information about the ordering process and frequently asked questions, please refer to the revival saree order FAQs on our website.

Our Wall art panels are meticulously crafted using traditional hand-painting, resist dyeing, and natural dye printing techniques, inspired by the historic textile artistry of the Coromandel Coast. Each panel is a commissioned piece, created in collaboration with skilled artisans.

Due to the intricate craftsmanship involved, completion may take up to six months.

For more details on the ordering process and to explore our collections, please visit our studio website at www.chayrootstudio.com.